nr. 12 - special edition

  • nr. 12 - June 2017

    It was the best of times, it was the worst of times. For over twelve years Michel Vermaerke stood at the helm of Febelfin as its CEO. In often stormy circumstances, he led the bank federation through the worst financial crisis since the thirties. Today, the world is in (relatively) smoother waters and Michel Vermaerke is heading for a new challenge, however not without looking back on over a decade at “his” Febelfin. “Banks play an essential role in society.”

  • nr. 12 - June 2017

    The rapid rise of digitalisation confronts the financial sector with a new reality. Today, consumers expect financial services to provide instant gratification and 24/7 availability, regardless of bank office opening hours. 

  • nr. 12 - June 2017

    Over 1 in 5 Belgian households do not know how to use online banking services. Almost one quarter of our households cannot use a debit or credit card online. Especially the elderly are less digitally aware. More than 35% of over-55s lacks the digital skills for internet banking.